Terms of Service

1. Services

Pixie Rides provides private, pre-arranged ground transportation throughout Central Florida. All rides are subject to availability and confirmation. A booking request is not confirmed until you receive confirmation from us by phone, email, or text.

1A. Rides Operated by Independent Transportation Providers

Pixie Rides LLC (“Pixie Rides”) may, at its discretion, arrange for a qualified independent transportation company (“Operating Provider”) to perform one or more legs of a ride booked through us. We may select, assign, or replace an Operating Provider without seeking your separate approval or sending a separate notice announcing each routine assignment, provided the confirmed service is not materially changed and no additional notice or consent is required by applicable law or an express booking commitment. An Operating Provider may use its own drivers, vehicles, equipment, and commercial insurance. Before assigning a ride, we check the licensing, permits, and insurance applicable to the Operating Provider and the service and locations involved. Use of an Operating Provider does not mean its vehicles, drivers, or insurance policies are owned or provided by Pixie Rides.

The Operating Provider must meet the material requirements of your confirmed booking, including the vehicle category, passenger and luggage capacity, agreed pickup arrangements, included waiting time, and any child seats, accessibility arrangements, or amenities expressly included in your confirmation. Our confirmed pricing, flight-monitoring arrangements for airport pickups, and cancellation and change terms continue to apply. We will not increase your confirmed price solely because we assign an Operating Provider.

A different make or model within your confirmed vehicle category may be used unless a particular make or model was expressly guaranteed. A change to the vehicle category, such as substituting a van for a confirmed SUV, or another material change to the service requires your agreement. A substitution does not remove an amenity or arrangement we expressly confirmed.

You may contact Pixie Rides to request the identity of the assigned Operating Provider or ask about your pickup arrangements. Any driver, vehicle, or pickup communications expressly promised in your booking remain part of the service. If driver or vehicle details we supplied change, we will communicate the corrected information so you can identify your ride. If the arriving driver or vehicle does not match the information you received, contact Pixie Rides at 407-373-8735 before entering the vehicle.

Pixie Rides remains your contact for booking questions, changes, service concerns, and refunds under these Terms. The Operating Provider performs the assigned transportation service. An Operating Provider may not change your agreed price or booking terms on our behalf without our authorization and any customer agreement required by these Terms. Nothing in this section removes Pixie Rides’ responsibility for its own acts or omissions or any responsibility imposed by applicable law, or limits a right that cannot lawfully be limited.

We share only the information reasonably needed for the assigned ride and related service matters, as described in our Privacy Policy. We require Operating Providers to protect that information and restrict its use. We require our approval before an Operating Provider reassigns the ride to another transportation company.

If we cannot provide the confirmed service, the replacement and refund provisions below apply. A failure by Pixie Rides or an Operating Provider to provide the agreed service is not treated as a customer cancellation or no-show. Please contact Pixie Rides if you have concerns about an assignment before your ride.

2. Pricing & Payment

All rates are flat and quoted before your trip — no surge pricing. The quoted price covers the ride as described in your booking. Additional stops, wait time beyond the included grace period, or route changes may incur extra charges, which will always be communicated to you first.

3. Cancellations & Changes

Cancellations are free of charge up to 48 hours before the scheduled pickup time. Bookings cancelled within 48 hours of pickup are non-refundable.

You can change your pickup time or date up to 2 hours before pickup at no change fee. Closer than that, call us at 407-373-8735 and we'll do what we can.

4. Pickup & Waiting

For airport pickups we watch your flight and, if your flight moves, we move your pickup at no extra cost. Your driver will wait up to 60 minutes after you land. For all other pickups your driver will wait up to 15 minutes past the scheduled time; extended waiting may be billed.

If you do not appear within the included wait time, the booking is a no-show and is non-refundable.

If you cannot locate your driver, call us immediately at 407-373-8735.

5. Passenger Conduct

Smoking, vaping, and open alcohol containers are not permitted in vehicles used for your ride. Passengers are responsible for damage they cause beyond normal wear, subject to applicable law. Children must use appropriate child or booster seats, which we provide free of charge on request.

6. Luggage & Personal Items

Please ensure your luggage fits the vehicle you book (capacity is listed on our Fleet page). Pixie Rides is not responsible for items left in vehicles, though we will make every reasonable effort to return found items.

7. Liability, Replacement Service, and Refunds

Pixie Rides is licensed and commercially insured for its operations. An Operating Provider uses its own applicable licenses, permits, and commercial insurance. Coverage is governed by the relevant policy and applicable law; this statement does not promise that every provider has identical insurance coverage.

Weather, traffic, road closures, flight schedule changes, and other circumstances outside our reasonable control can affect service. We will communicate relevant changes and work with you to address them. Nothing in these Terms excludes liability for our own conduct where applicable law does not permit that exclusion.

If we are unable to provide your booked vehicle, we will arrange a replacement wherever possible. Where we cannot, you receive a full refund regardless of how close to pickup it occurs.

8. Changes to These Terms

We may update these Terms and will show the effective date on this page. Updated Terms apply to booking requests made on or after that date. We will not change the material terms of an existing confirmed booking without telling you and obtaining your agreement where required. Continuing to browse our website does not by itself change a previously confirmed booking or authorize a materially different use of information already collected.

9. Contact

These services are booked through Pixie Rides LLC. For questions about these Terms, email info@pixierides.com or call 407-373-8735. Our mailing address is 924 N Magnolia Avenue, Suite 202 PMB 1093, Orlando, FL 32803.