Terms of Service

1. Services

Pixie Rides provides private, pre-arranged ground transportation throughout Central Florida. All rides are subject to availability and confirmation. A booking request is not confirmed until you receive confirmation from us by phone, email, or text.

2. Pricing & Payment

All rates are flat and quoted before your trip — no surge pricing. The quoted price covers the ride as described in your booking. Additional stops, wait time beyond the included grace period, or route changes may incur extra charges, which will always be communicated to you first.

3. Cancellations & Changes

Cancellations are free of charge up to 48 hours before the scheduled pickup time. Bookings cancelled within 48 hours of pickup are non-refundable.

You can change your pickup time or date up to 2 hours before pickup at no change fee. If the new date falls in a different rate period, the price is adjusted to that date's rate and we'll contact you before anything is charged or refunded. Closer than that, call us at 407-373-8735 and we'll do what we can.

4. Pickup & Waiting

For airport pickups we watch your flight and, if your flight moves, we move your pickup at no extra cost. Your driver will wait up to 60 minutes after you land. For all other pickups your driver will wait up to 15 minutes past the scheduled time; extended waiting may be billed.

If you do not appear within the included wait time, the booking is a no-show and is non-refundable.

If you cannot locate your driver, call us immediately at 407-373-8735.

5. Passenger Conduct

Smoking, vaping, and open alcohol containers are not permitted in our vehicles. Passengers are responsible for any damage caused to the vehicle beyond normal wear. Children must use appropriate child or booster seats, which we provide free of charge on request.

6. Luggage & Personal Items

Please ensure your luggage fits the vehicle you book (capacity is listed on our Fleet page). Pixie Rides is not responsible for items left in vehicles, though we will make every reasonable effort to return found items.

7. Liability

Pixie Rides is fully licensed and commercially insured. We are not liable for delays caused by circumstances beyond our control, including weather, traffic, road closures, or flight schedule changes. In such cases we will always work with you to find the best solution.

If we are unable to provide your booked vehicle, we will arrange a replacement wherever possible. Where we cannot, you receive a full refund regardless of how close to pickup it occurs.

8. Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated terms.

9. Contact

Questions about these terms? Email info@pixierides.com or call 407-373-8735.