Privacy Policy

When you request a ride or contact us, we collect the information you provide: your name, email address, phone number, pickup and drop-off locations, travel date and time, relevant flight or cruise details, passenger and luggage counts, requested child seats, and relevant ride or accessibility instructions. Please provide only information needed to arrange your ride; we generally need practical assistance requirements rather than medical histories or diagnoses.

Stripe processes payments and receives your full payment card details directly. Pixie Rides does not receive full card numbers or card security codes. We receive limited transaction information, such as payment status, amount, transaction identifiers, the payer's email address, and the last four digits of the card where available, for payment records, receipts, and support.

Our website and the services embedded in it also receive technical and advertising-related information described in the Cookies & Analytics section, including page and device information and campaign information used to understand how customers find us.

We use information to review booking requests, arrange and perform rides, communicate about bookings, process payments and refunds, prepare receipts, respond to inquiries, and follow up on your experience. We also use relevant information to address safety incidents, complaints, insurance claims, fraud, accounting, and legal obligations. We use website analytics and advertising tools as described in the Cookies & Analytics section. Sharing trip information with an Operating Provider does not authorize that provider to market its own services to you.

We share information for the purposes described in this Policy and limit operational sharing to what is reasonably needed for the relevant service or issue. We do not sell or rent your name, email address, phone number, or trip itinerary for marketing. The separate Cookies & Analytics section explains information collected by advertising and analytics tools and your available choices.

Operating Providers and drivers. A ride may be performed by Pixie Rides or an assigned independent transportation company (an “Operating Provider”). We may share with the assigned company and its driver the information reasonably needed to prepare for and perform that ride: your name, contact number, booking reference, pickup and drop-off locations, pickup date and time, flight or cruise pickup details where applicable, passenger and luggage counts, requested child seat types and quantities, and relevant accessibility or ride instructions. An email address may be shared where reasonably needed for communication about the assigned service. We may also share relevant information to resolve a complaint, safety issue, lost item, or insurance claim connected to that ride. We may make these operational disclosures without seeking separate authorization for each routine assignment or disclosure, except where additional notice or consent is required by applicable law or the privacy commitments applicable when your information was collected. We do not provide an Operating Provider with payment card information, payment-system credentials, advertising identifiers, or details of unrelated bookings as part of a trip assignment.

We send assigned trip information through protected company email to an approved mailbox designated by the Operating Provider. We verify the recipient contact and require the Operating Provider to protect mailbox access and limit use of the information to authorized people who need it for the assigned service.

Before sharing customer information for an assignment, we require the Operating Provider to agree in writing to use it only for the assigned transportation service and related legal, safety, insurance, and necessary recordkeeping purposes. The agreement prohibits selling the information, using it for the provider's own marketing, or disclosing it for an unrelated purpose. We require reasonable protection of the information, access limited to authorized people who need it, and prompt reporting to Pixie Rides of suspected or actual unauthorized access, loss, or disclosure. Further operational sharing must be authorized by Pixie Rides and subject to appropriate confidentiality and security requirements, except where disclosure is required by law.

An Operating Provider may keep records that are reasonably needed for applicable legal, insurance, or dispute obligations. We require information that is no longer needed to be securely deleted or disposed of, subject to those obligations. A provider's separate privacy notice does not authorize it to use information received from Pixie Rides contrary to our agreement or applicable law.

Other service providers. We share information as needed with providers that support our booking database, payment processing, email delivery, address lookup, website analytics, and advertising measurement. Stripe processes card payments. Pixie Rides does not receive full card numbers or card security codes; we receive limited payment information for recording payments and preparing receipts. Our Information We Collect and Cookies & Analytics sections explain these activities further.

Legal and safety matters. We may share relevant information with insurers, professional advisers, regulators, law enforcement, or other parties when reasonably necessary to address a claim or safety issue, protect rights, or comply with applicable law.

We keep booking records as described in the Data Retention section of this Policy. If you have questions about an assigned Operating Provider or your information, contact info@pixierides.com or 407-373-8735.

We use reasonable measures to protect personal information and limit access to people and service providers who need it for an authorized purpose. No electronic system or method of transmission is completely secure. If a security incident occurs, we will investigate, take appropriate steps to address it, and provide notices required by applicable law.

We keep information only for as long as reasonably needed for its authorized purpose, including performing and supporting a booking, maintaining financial records, meeting applicable legal or insurance obligations, and resolving disputes. Retention varies by record type and may be extended where a legal hold or an unresolved claim requires it. When information is no longer needed, we take reasonable steps to securely delete or dispose of it. The separate Cookies & Analytics section describes retention periods stated for browser campaign information.

This website uses the technical cookies necessary for it to function, and Google Analytics to understand how visitors use the site (pages viewed, general location, device) so we can improve it. Google Analytics sets its own cookies and processes this data on our behalf. We use the Meta Pixel (Facebook and Instagram) and Google Ads tags on this website. They use cookies and similar technologies to collect or receive information from this site and elsewhere on the internet, and Meta and Google use it to measure our ads and to show our ads to people who have visited this site. We also save campaign labels from tagged links in your browser for up to 30 days so we can identify which ad led to a booking. We do not save the ad click ID. The campaign labels are included in our internal booking record and office notification. When a booking is made we tell Google and Meta the booking reference and the price — never your name, email address, phone number or addresses. You can opt out of interest-based advertising at www.aboutads.info/choices and www.youronlinechoices.eu, and in your Facebook and Google ad settings. Like any website visit, these services also receive the page you visited and your device's IP address and browser type. Other third-party services embedded on the site (such as Google Maps address autocomplete) may also set their own cookies, subject to their own privacy policies.

You may contact info@pixierides.com or 407-373-8735 to request access to, correction of, or deletion of your information or to ask about our privacy practices. We may need to verify your identity before acting on a request. We respond in accordance with applicable law and explain any applicable limitation, such as records we need to retain for a legal obligation or unresolved claim. A deletion request does not necessarily require immediate removal of all booking or payment records. Where relevant, we will coordinate requests with our service providers and explain if an Operating Provider separately holds records it is legally required to retain.

We may update this Policy and will show the effective date on this page. We will provide additional notice of material changes where required and obtain consent where applicable law requires it. We will not rely solely on posting a revised Policy to authorize a materially different use or disclosure of information previously collected contrary to the promises made when it was collected.

Pixie Rides LLC is the business responsible for this Policy. For privacy questions or requests, email info@pixierides.com or call 407-373-8735. Our mailing address is 924 N Magnolia Avenue, Suite 202 PMB 1093, Orlando, FL 32803.